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R&D Solutions Manager and Python Developer
┌┤ EXPERIENCE ├───────────────────────────────────────────────────────────────┐
2026 → 2026
Support & Automation EngineerAiOmed
Investigating and identifying issues from US-based healthcare personnel
requests using GCP, LogRocket and Grafana. Creating automations to streamline
response and resolution, reducing manual effort.
Building Grafana dashboards to surface backend issues from user sessions.
Providing direct support via WhatsApp to healthcare personnel.
2025 → 2025
Support EngineerTRMNL
Helping our users focus by resolving device issues,
creating new and interesting plugins
and integrations and developing and improving the support tooling in Ruby.
2022 → 2025
R&D Solutions ManagerForter
Hiring, mentoring and managing a two person team.
Developing and maintaining a roadmap incl. project
assessment. Planning, developing, improving and
maintaining internal tools and automations using Python
and Bash.
2021 → 2022
R&D Solutions SpecialistForter
Dealing with onboarding and offboarding (internal tool) employees,
permission management (Okta, GitHub, AWS), development environment
setup and issue resolution and the maintenance and development of
internal tools using Python.
2020 → 2021
Technical Support SpecialistSyte.ai
Handling investigation, escalation and resolution of
integration and production issues with worldwide
customers through email, ticketing systems and voice/
video calls. Development of tools aiding the day to day
tasks of the support team.
2019 → 2020
Tier 3 Support EngineerYotpo
Troubleshooting of advanced escalations. Writing and
implementing custom code. Research and fixing of bugs.
Developing scripts. Mentoring support agents.
2019 → 2020
WordPress DeveloperYotpo
Both officially and unofficially developing,
troubleshooting and maintaining WordPress plugins.
2017 → 2019
Tier 2 Support EngineerYotpo
Dealing with technical issues, escalations by customers
and CSMs, custom integrations and code implementation.
Bug creation and research.
2016 → 2017
Technical SupportAppSee
Responsible for managing all customer support related
aspects, providing support through various channels to
all company enterprise, medium and small businesses
alike.
┌┤ PROJECTS ├─────────────────────────────────────────────────────────────────┐
┌┤ SKILLS ├───────────────────────────────────────────────────────────────────┐
Python
HTML
CSS
Grafana
GitHub Workflows
Okta
Ruby
Terraform
PHP
Bash Scripting
MySQL
N8n
